How to know if I have the latest version of the App?

Please see below instructions for Android and iPhone on how to ensure you have the latest version of the app. 

Instructions for Android:

To Manually update the App: 

• Go to the Play Store
• Click the Main Menu (3 horizontal lines on the Search field)

• Select My apps & games

• Go to the Updates column
• Look for the Prospect by LegalShield App
• If you see
  • The Update button next to the App, it means you have the old version.
  • If it shows Open it means you have the latest version.
• Click the Update button to get the latest version.

Set the App to automatically update:

• Go to the Play Store
• Click the Main Menu (3 horizontal lines on the Search field)
• Scroll down and select Settings
• Under the General settings, select Auto-update apps
• Here you can select to Automatically update apps or Do not auto-update apps

Instructions for iPhone:

To Manually update the App: 

• Open the iTunes App Store
• Tap the Updates icon, at the bottom of the screen
• If you see (in the middle of the screen) a message that says, “All Apps are Up-to-date,” then none of the apps on your iPhone require an update at this time.
• If an app needs updating, it appears with an Update button next to it. Tap the button to update the app.
• If more than one app needs updating, you can update them all at once by tapping the Update All button at the bottom of the screen.

 Set the App to automatically update: 

• Go to Settings
• Scroll until you see iTunes and App Store
• Tap on iTunes & App Store
• Under your Apple Id, you will see Automatic Downloads

• To turn on automatic app updates, tap in the white oval next to Updates. The apps will now update automatically. Apple even asks you how often you want the apps to automatically update, whether to occur only when you’re on Wi-fi or if it can occur when you’re on a Cellular network. This is great because not everyone might have a data plan that can support automatically updating the apps on a Cellular connection.

  If you have automatic app updates turned on, and happen to be curious as to which apps updated, you go to the App Store and press on Updates, it will show you when apps last updated Instructions above).

Alternatively, you may also delete and reinstall the App by following the steps on this link:

How to Delete and Reinstall the App: Will I lose my contact information?