How to contact Support?

Our Customer Service Team is available Monday-Friday, from 6:00 AM - 12:00 AM Mountain Standard Time (12:00 AM to 6:00 PM Australian EST) (1:00 PM to 7:00 AM GMT)

You can reach us via web, App or phone. 

On the web: 

• Log in to your account and click on Support

You can contact us a few different ways:

1) Chat - You can chat with us by clicking on the chat widget and filling in the info. Currently chat is available via web only:

2) Submit a Ticket from the App

• On Android:
  
  • Log in on the App
  • Click More
  • Select 'Help & Support'
  • Click the plus + sign at the bottom right
  • Type your question or concern and click the send icon at the top right.

• On iOS:
  
  • Log in on the App
  • Click More
  • Select 'Help & Support'
  • Click the 'Contact us' at the upper right corner
  • Type your question or concern and click the send icon at the top right.

3) Submit a Ticket from the web - go to the Support page and click Submit a request

4) Email - If you would like to email us please do so at support@rapidfunnel.com

Note: Currently, we do not offer live phone support. If you require a call back, please leave us a message at 877-680-5751 with your call back information (complete name and email address), and a few convenient times for a call back. We will do our best to reach you. Please note, that the fastest way to hear back is via chat or submitting a ticket.