Contacts do not sync on the web and App

You may have received the message below after adding a new contact on the App:

Please know that this is affecting other users as well, and our tech team has identified the issue. 

They're currently working on a long-term solution, but it is taking some time. We apologize for this. As soon as the fix is available, your App will be updated.

Please watch for the new update to be released. To find out if the App has a new update available, please follow link below:

How to know if I have the latest version of the App?

We appreciate your patience and support on this matter. Once the issue is resolved, we will update this article as well.